Bc ferries cancellation policy. Sailings departing from Skidegate provide service to Alliford Bay (Moresby Island, Haida Gwaii) and Prince Rupert on BC’s North Coast. Travel & board. Free Change and Cancellation. Buckley Bay terminal is located on the east coast of Vancouver Island, and is a 20 minute drive south of Courtenay via Highway 19 or 19A. Routes. 4. Please contact us at: media@bcferries. Toll-free: 1-888-BCFERRY (1-888-223-3779) Note to newsrooms: For urgent media inquiries off-hours, call our emergency pager at (250) 389-8826. Policy About this app. Strong winds anywhere from 60 to 80 km/h — and that are capable of causing damage — are expected. Quote To ensure a safe and comfortable journey for all passengers, BC Ferries provides a variety of accessibility options, including discounted passenger fares, assistance getting on and off the ferry, and wheelchairs to borrow for boarding. On the ferry. New fares are now available on routes between Metro Vancouver and Vancouver Island to provide more value, choice and certainty. Not available for purchase at terminal. To get a refund for your BC Ferries Vacations package, email a copy of your booking confirmation and cancelled sailing details to vacations@bcferries. $39 - $59 - Car & driver. If you’re eligible, you may be owed a refund under BC law. Free reservation one-way departing Horseshoe Bay. Vehicles subject to special permits. from $40. Feb 3, 2023 · Published Feb. Then you have to add on the ferry passenger fare, which is $18. When you have sorted your RV rental, (hopefully before the day of your current reservation) you can go into the system and make the $5 change to a new sailing. List. Skidegate terminal on Haida Gwaii is located on the south coast of Graham Island. Ocean Falls terminal is located on BC’s Central Coast and is 100 km west of Bella Coola. Your first step on arriving at the terminal is to check in with a ticket agent or use our self-serve ticket machines, available at select terminals. on Saturday. The cost of waiving booking fees for medical travel is projected to be in the range of $250,000 to $350,000 annually in foregone revenue and aligns with the TAP program’s goal of removing financial barriers to healthcare. An oversize load is defined as having an: Overall width greater than 9 feet (2. Please use the form below with your questions or to request more information on our services. Otherwise, feel free to email us with any questions or concerns regarding the service, and we would be happy to assist. Whitewater rafting adventure. Subscribe to service notices. Very weak Weak Medium Strong Very strong password. Terminal webcams. Check-in for foot passengers and vehicles closes upon arrival of the ferry. Small pets including dogs, cats, ferrets, birds and hamsters are all welcome and travel for free. Victoria: (250) 978-1267. You can also book and prepay for your cabin and lounge seats online (on applicable ferries and sailings). 50: TBD: Open: April 19, 2024: 24-038: Records relating to operating cost information for the Garibaldi II. If you have a completed Travel Assistance Program (TAP) form and are looking for a last-minute reservation, please call the Customer Care line at 1-888-223-3779 (1-888-BC Ferry) Canada & USA. Reservation-only fees rose to $20 from $18 on the Swartz Bay-Tsawwassen, Nanaimo’s Departure Bay-Horseshoe Bay and Nanaimo’s Duke Point-Tsawwassen Long Harbour terminal is located on an inlet on the east side of Salt Spring Island, a 10 minute drive east of the community of Ganges. Last fall, the independent commissioner of BC Ferries greenlit an average fare hike of 3. Reservations are strongly recommended for travel between Long Departures and arrivals. Horseshoe Bay Terminal Transfer Deck Life Extension - January 2 - early June, 2024. com or mail it to: 1010 Canada Place Vancouver BC V6C 0B9. Sailing duration: 1h 40m Queen of Oak Bay. to 7 p. unsafepwd Too short Use %d - %m characters with a mix of any 3 [upper case letters, lower case letters, numbers & symbols] 8 32 Password must be more than eight characters and contain a mix of any three of the following: upper case letters, numbers and symbols. Reservation-only fees rose to $20 from $18 on the Swartz Bay-Tsawwassen, Nanaimo’s Departure Bay-Horseshoe Bay and Nanaimo’s Duke Point-Tsawwassen REO Rafting Adventure. Back to current conditions. Your personalized home screen features an at-a-glance view of your upcoming bookings, travel preferences, deals and offers and more View seasonal schedules. On of ferry. Welcome aboard. Estimated space available. Important: All animals (except guide and service animals) must remain in your vehicle or in a designated Pet Area. Welcomed aboard . Always aboard. BC Ferries plays a pivotal role in the lives of both residents and tourists looking to get between Vancouver and Vancouver Island. Learn more. View. New features for the North and Central Coast. The Customer Care line receives calls Monday to Friday 6:00 am – 10:00 pm; Saturday and Sunday 7:00 am – 7:00 pm. sailing from Horseshoe Bay. Serving as the primary mode of transportation across the Salish Sea , the ferries theoretically ensure seamless connectivity between these two regions. For more information about travelling with a guide Aug 16, 2023 · The company said it had scrapped sailings between 3:15 p. Customers should review the cancellation policy on the BC Ferries website or contact customer service for more information. Aegean Speed Lines : - 100% Cancellation up to 14 days prior to departure. - 50% Cancellation up to 12 hours prior to departure. 13. No Show. Cannot be purchased at the terminal or using an Experience Card. Over-height Saver fares must be booked Check-in and boarding information. $5 cancellation fee four days or more before travel; $20 cancellation Apr 10, 2024 · For prepaid fares, the cost to cancel has dropped to $5 from $15 up to one day prior to sailing. Save when you bundle your ferry travel with hand-picked hotels and activities. Find activities. Sailings departing from Ocean Falls provide service to Port Hardy and Prince Rupert with a connector service to Bella Coola, Bella Bella and Shearwater. Not all commercial vehicles can be booked online. From. View seasonal schedules. Sailings departing from Long Harbour provide service to Pender Island, Mayne Island, Galiano Island, Saturna Island and Vancouver (Tsawwassen). 53 (about $39 USD) for the bus. 3. Cancel. - Experience the Difference. choosing the Flexible Fare class, as it allows for changes and cancellations (cancellation fee applies). a. TripAdvisor, Harbour Air, Clipper Vacations) are accepted by our driver. Through partnerships with some of BC's best hotels, we are able to provide BC Ferries Vacations customers with the best deals, customer service, and overall experiences - whether travelling to Victoria, Tofino, Parksville, Vancouver, the North Coast, or to remote and amazing destinations in-between. Jul 27, 2023 · Spokesperson Karen Johnston told CBC News at the time that B. Find out where we sail, view fares, and learn how you can save with an ExperienceTM Card or skip the ferry vehicle lineup British Columbia Ferry Services Inc. Select Next. Explore and fleet for information on safety, accessibility, dining, shopping, and more on our ferries. strength. 10 for routes between Vancouver Island and Metro Vancouver. Dec 22, 2022 · BC Ferries lists current conditions online as well. Customer service agents are also available at 1-888-223-3779 between 7 a. and 10:45 p. Ferries schedules most of its refits between September and May, before the busy summer travel months. The 8 a. and 1:15 p. Current Conditions provides a forecast of deck space available based on the number of vehicles booked in advance and the number of drive-up vehicles in the terminal. 55, and the at-terminal fare for passengers driving up will increase by $4. Ferries has also seen an increasing number of candidates turning down employment for seasonal and casual employment, depleting the pool of back-fill staff. $50 Change and Cancellation Fee. Carrier’s right to inspect. Explore our fleet for data about safety, accessibility, dining, shopping, and more View seasonal schedules. Ferries) At least a dozen B. 13 m) in height travelling on select routes and sailings between Metro Vancouver and Vancouver Island. Calculate fare. call BC Ferries Vacations at 1-888-223-3779 Ext. Book a package. View news releases, media contacts, press kit, image library, media travel request form, film production request form and vessel charter request form. Pay in full when you book in advance. 2 sailings cancelled on major Callbacks are the fastest way to speak to an agent. Reservations are required prior to boarding the bus. Check for available vehicle space on upcoming sailings at our busiest terminals and see if any service notices have been posted. If you are hauling an oversize load, require facilities for refrigerated vehicles or other special arrangements, call to book at 1-888-BC FERRY (1-888-223-3779). 3, 2023 9:06 a. Schedule a time for us to give you a call and assist with your issue that can't be resolved online. “We have been experiencing large call volumes causing extended waits for customers trying to reach us by phone,” warned BC Ferries in its BC Ferries (BCF) is committed to the prevention of accidental loss and to the provision of a safe and healthy work environment by reducing the risk of employment injury, occupational disease and accidental damage or loss to equipment and property and by complying with legislated regulations, standards and established safe work procedures. 00 USD). Customer Care 1-888-BC FERRY (1-888-223-3779) Canada & USA Monday to Friday 7:00 am – 10:00 pm Saturday and Sunday 7:00 am – 7:00 pm From outside Canada and USA Saver fares between Vancouver & Vancouver Island. # Of checked bags is Jun 10, 2023 · Routes & fares. Non-refundable allows no refunds, changes, or cancellations. New fares is now available switch routes in Metro Vancouver and Vancouver Island to provide more value, choice and certainty. We’d love to hear from you. If you have any media inquiries we'd be happy to help. What is FRS Clipper’s cancellation policy? ADVANCE Fare – Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. 3 Free Cancellation Deadline: Washington State Ferries allows you to cancel your reservation without penalty any time until 5:00 p. $49 – $79 - Car & driver. departure for Victoria (Swartz Bay) # 11300 Patricia Bay Hwy, Sidney, V8L 5J4. Cash payments to the driver upon pick‐up will not be accepted. Payment Options Departures & arrivals. Routes & fares. Vouchers from third party sellers (ie. Route fares. Jul 28, 2023 · BC Ferries has 85 reviews (average rating 1. - 75% Cancellation up to 7 days prior to departure. Introducing a new travel resource for planning and booking personal ferry travel. Departure. Your personalized home screen features an at-a-glance view of your upcoming bookings, travel preferences, deals and offers and more In contrast, BC Ferries’ foot passenger cancellation policies for the routes between Metro Vancouver and Vancouver Island enable booking changes up to two hours before the scheduled sailing with no charge, and a full refund for cancelled bookings up to 11:59 pm the day before the booked sailing (no refunds for cancelled bookings on the day of the sailing). BC Ferries' cancellation policy allows customers to cancel their reservation and receive a refund, subject to certain terms and conditions. Standard over-height vehicles can also save up to 50% per additional foot over 20 ft (6. Book online in advance to secure your spot. BC Ferries - British Columbia Ferry Services Inc. Aug 17, 2023 · “In the case of a cancellation, we will refund fees and/or fares. For assistance with an issue related to a Vacations booking, call the Vacations Centre at 1-888-223-3779 Ext. Last name is required c. Explore our routes. That represents 0. Find out more. Students more . com. Individual: $22. Download an BC Ferries app. Current Conditions also displays live web cams at terminals and parking capacity information. Explore destinations. Guided hiking or yoga session. Requirement to pay fares. Individual: TBD: TBD: Open: April 4, 2024: 24-037 We would like to show you a description here but the site won’t allow us. With more than 30 beautiful destinations to explore, the hardest part is picking where to go next. Trips & booking. 55 with surcharges. Schedule callback now Give us a call. Consumers say: No direction when loading, Have not yet received an answer from BC Ferries! Aug 20, 2022 · Several sailings on the Salish Heron were cancelled Saturday due to a lack of available crew. Up the ferry. from Monday to Friday, and from 7 a. You can get a card from any BC Ferries ticket booth, by calling 1-888-BC FERRY (1-888-223-3779) or at any of the following terminals: Nanaimo (Departure Bay) Nanaimo (Duke Point) Sunshine Coast (Langdale) Vancouver (Horseshoe Bay) Vancouver (Tsawwassen) Victoria (Swartz Bay) If you request an Experience Card over the phone, you will receive it Buy this BC Travel app. Destination Policies, reports & plans; Contact us. m. With over 100 city parks and almost 100 km of trails, there’s lots of fun to have in the great outdoors. Email is required d. Customers travelling to Hornby Island board at Buckley Bay, disembark at Denman Island West terminal, and travel across Denman Island to Gravelly Bay Carrier’s right to refuse passage. Boarding is based on order of arrival at the terminal. All routes status. Ferries has boosted reservation fees for motorists on its busiest routes, and eased cancellation penalties for its prepaid and saver fares to encourage travellers to book and pay in advance. May 2, 2024 · About this app. Customer Contact: Victoria: (250) 386-3431. Free reservation. $50 No Show Fee. Current Conditions is a real-time planning tool that helps customers make informed travel decisions. Service notices. and 12 p. 72 for an adult (about $14. Mar 28, 2024 · Media Contacts. $100 Change and Cancellation Fee. Book now. Support includes one under-height standard vehicle, patient and a travel escort if required. Terminal details. Last updated: 9:03 AM Refresh details. If you cancel three days or less, up to one hour before departure, the cancellation fee is $20. Apr 10, 2024 · B. South Coast region. Overall length greater than 99 feet (30. Explore our routes below, select a region and choose your departure terminal to view the schedule information for your travel dates. Within 24 Hours of Departure. Schedules by route. Ferry tracking. ” BC Ferries was also unsuccessful in securing a crew for the Queen of Coquitlam, which has led to a 9:30 a. We would like to show you a description here but the site won’t allow us. The Northern Adventure has accessible washrooms on Deck 6 and an elevator on board. Requirement to comply with instructions and signage. 2% per year from April 2024 to 2028. When a sailing says “Full” below, there may be space available depending on how many customers do not show up for their booking and the size of Ocean Falls terminal is located on BC’s Central Coast and is 100 km west of Bella Coola. Sailings departing from Mill Bay provide service across the Saanich Inlet to Brentwood Bay. Discover Northern BC. Sailings from Buckley Bay terminal service Denman Island. Current Conditions provides information about sailing status, arrival times, departure times and deck space availability by sailing. Operational safety. Aug 31, 2023 · But ferry officials have had to cancel 60 sailings this fall, between Horseshoe Bay and Nanaimo, and Horseshoe Bay to Langdale, with the Renaissance out of the run, affecting roughly 800 customers Feb 28, 2022 · Between January 4 – February 28, 2022, $39 Saver fares are available on select sailings between Metro Vancouver and Vancouver Island (Saver fares from $49 are available year-round) Saver fares for $39 continue to be available for travel between Horseshoe Bay and Langdale until March 31, 2022. The cost of the BC Ferries Connector for an adult from downtown Vancouver to downtown Victoria is $52. What is the cancellation policy for BC Ferries? Customers may cancel their booking at any time, prior to the sailing and receive a full refund less the non-refundable cancellation fee. Grab something to eat, relax in our lounges, shop in Passages, and find a spot to take in the stunning views. 14. on Ocean Falls terminal is located on BC’s Central Coast and is 100 km west of Bella Coola. Little River terminal is located in the Comox Valley on the east coast of Vancouver Island. BC Ferries workers in action as MC Ferries quote free reserving and fares for patients travellers to and from medical advanced appointments as part of the BC Government's Travel Assistance Program (TAP). With a reservation – Arrive at the terminal 90 to 120 minutes prior to the Apr 10, 2024 · B. Winds gusting up to 90 km/h have led to the cancellation of four BC Ferries sailings. 10 m). 5 delicious home-style meals with beverages and dessert. With a wind warning in effect for Metro Vancouver, BC Ferries has cancelled several sailings between the Lower Mainland and Vancouver Island that were To get a refund for your BC Ferries Vacations package, email a copy of your booking confirmation and cancelled sailing details to vacations@bcferries. First name is required b. BC Ferries, Media Relations. Return ferry between Vancouver Island and Metro Vancouver for two adults and one vehicle. Last year, between June, July and August, BC Ferries was forced to cancel more than 300 sailings due to crew shortages. To find current schedules, select your departure location then destination. sailing from Langdale and the 7:30 a. Unredeemed bookings will be refunded less a $20 fee. Major terminal status. The prepaid fare on the Horseshoe Bay to Langdale route for a standard vehicle and driver has Re: Ferry Reservation Cancellation - Any Credit? There is no advantage to cancellling your reservation, or waiting for BC Ferries to cancel the sailing. Go to schedule. This offer is available online for standard over-height vehicles (including RVs and campers) over 7 feet (2. Download the BC Ferries app. Note: Customer Service Centre agents are unable to assist with Vacations bookings. With the Coastal Renaissance set to return from its refit in early March, we have confirmed its sailing Apr 30, 2021 · After over a year of cancelled travel plans, many consumers have had issues getting refunds from travel suppliers. How more . British Columbia Ferry Services Inc. Apr 1, 2024 · A copy of the current BC Ferries Purchasing Policy, and a report showing total payment over $75,000 made to vendors/suppliers between January 01, 2020 and March 21, 2024. Deals & offers. the day before your reserved sailing. 95 with surcharges. Location (Terminal) Going to . , operating as BC Ferries ( BCF ), is a former provincial Crown corporation, now operating as an independently managed, publicly owned Canadian company. Aug 23, 2022 · Earlier in the day, the mechanical issues forced BC Ferries to cancel the 6:20 a. Mar 9, 2024 · Several high wind warnings are active in the B. One-way from Langdale to Horseshoe Bay: $0. Not valid for Travel Assistance Program (TAP) or thru fare travel. and 10 p. As a BC regulator, one of the laws we oversee gives you cancellation and refund rights when you don’t receive the services you paid for online or over the phone. The Saver fare also features a flexible cancellation policy, giving customers the ability to cancel a booking for a reduced cancellation fee of $5 applicable four days or more before booked departure. Take a scenic adventure along Highway 16 from Prince Rupert to visit Price George, known as the Northern Capital of BC. Learn more >. Some sailings may show as “Full” below, but may have space available for additional vehicles depending on how many customers do not show up To book travel for this destination, call BC Ferries Vacations at 1-888-223-3779 Ext. What happens if ferry is Cancelled? When your ferry operator cancels your service, it should offer the choice of an alternative or a refund. Two nights at REO Rafting, Glamping & Yoga Resort. Sailings departing from Little River provide service to Powell River (Westview) on the Sunshine Coast. Dec 11, 2018 · BC Ferries is advising passengers and people using ferries Tuesday to check its website for any sailing delays and cancellations. 7 per cent of all sailings during that period. C. Contact Us. Learn more . Mill Bay ferry terminal is located on the southeast of Vancouver Island and a 10 minute drive south of Mill Bay village. 74m)*. STANDARD Fares – Round-Trip only : Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of Pets are part of the family, so we want them to travel as comfortably as possible. Sailings departing from Tsawwassen provide service to Swartz Bay (Victoria), Duke Point (Nanaimo) and the Southern Gulf Islands. Vancouver (Tsawwassen) to Nanaimo (Duke Point) Current conditions is a forecast of available deck space based on the number of advance vehicle bookings and drive-up vehicles in the terminal. BC Ferries provides all major passenger and vehicle ferry services for coastal and island communities in the Canadian province of British Columbia. Dangerous goods. 30% 27% 36%. Get directions. - No refund from 12 hours until departure. Cash and debit: Credit cards: BC Ferries' card: Self-serve kiosks accept debit, credit card, Google Pay, Apple Pay and Experience Cards. Jun 16, 2023 · B. Book and pay for vehicle and passenger fares online before you travel. Over 300,000 customers sailed with BC Ferries last year on the provincial government’s TAP. , BC Ferries. Ferries sailings along the South Coast were cancelled on Saturday Apr 20, 2024 · Cost of the bus from Vancouver to Victoria. from $50. Book sailings, manage your trips, and check schedules and current conditions in a flash with the BC Ferries app. Abandoned, disabled and unattended vehicles. 18m) 4. Mar 15, 2024 · Standard adult fares on various major routes will rise by $0. Tickets can also be purchased on board BC Ferries during the first 30 minutes of specific sailings. Finding out more Open tickets are valid and can be used for one year after their first date of issue. Victoria (Swartz Bay) # 11300 Patricia Bay Hwy, Sidney, V8L 5J4. Learn more about current conditions. Booking Trip. Outside the grace period, a 50% fee of the total booking will incur for cancellations up until 1 hour prior to scheduled sail time. In the event of a sailing cancellation, BC Ferries does its utmost to accommodate customers and has published guidelines on what to expect on its website. Everything you need to know about our terminals, travelling with pets, transporting livestock or carrying luggage as a foot passenger, plus our dangerous good policies and more Cancellation policy We offer a 24-hour grace period, allowing you to cancel your reservation within the first 24 hours of booking, provided it’s more than 24 hours before your sailing time. Non-motorized transportation. sailings from Let us take the stress out of planning your next coastal BC getaway. Tsawwassen terminal is a 36 km drive from downtown Vancouver and is located at the southwest end of Highway 17 in Delta. A wind warning is in effect for all of Metro Vancouver, including Surrey, Langley, Richmond and Delta. $5 change fee (plus price difference, if applicable). due to problems with the Coastal Renaissance's main engine. Sail from $49 one-way for car & driver, including a reservation on select sailings. Leave from . Check-in and ticket sales close: Prince George. (B. Travel policies; Schedule a callback from BC Ferries. 8). 4 Free Change Deadline: Customers may make unlimited changes to a reservation without penalty any time until 5:00 p. You can find more information about compensation requests for costs incurred as a result of your sailing cancellation below. PST. For travel to Prince Rupert. Departures. Share. 1:40 pm. Check in times. The terminal is a 10 minute drive north of the town of Comox, follow signs on Highway 19 or 19A. Departures and arrivals. Busy terminals. Visit the Tsawwassen Quay for shopping and a range of food and beverage Go the ferry. Select a time for an agent to call you and assist with an issue that can't be resolved online. Enter the requested passenger information for each passenger. Resident fares are now also bookable online (available on North Coast routes as part of a vehicle or passenger booking). oeeqvqitzyddrsujqjge
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